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September 2022

No really, what is Dynamics 365?

Every business uses technology.  This is business management software, or business applications. These business applications can be quite simple or quite complicated.

Microsoft’s Business Applications include a suite of products and services called Dynamics 365. Dynamics 365 applications can be organized into a few different groups.

Sales and marketing

Service

Finance

Commerce

Supply chain

Within the sales and marketing group you will find Dynamics 365 Sales, Dynamics 365 Marketing, and Dynamics 365 Customer Insights.

Within the service group you will find Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Remote Assist, Dynamics 365 Customer Insights, and Dynamics 365 Customer Voice.

In the finance group you will find Dynamics 365 Finance, Dynamics 365 Project Operations and Dynamics 365 Human Resources.

In the commerce group you will find Dynamics 365 Commerce, Dynamics 365 Supply Chain Management, Dynamics 365 Sales, Dynamics 365 Fraud Protection, Dynamics 365 Intelligent Order Management, Dynamics 365 Customer Insights and Dynamics 365 Marketing.

Within the supply chain group, you will find Dynamics 365 Supply Chain Management, Dynamics 365 Intelligent Order Management, Dynamics 365 Supply Chain Insights, and Dynamics 365 Guides.

You probably noticed that a few of the products I mentioned were repeated.  That’s because these products are versatile and can support businesses in different ways.

Additionally, these products are built to work directly with other Microsoft products such as Microsoft Teams, Power Bi, LinkedIn Sales Navigator and more. 

Dynamics 365 products also work well with products made and maintained outside the scope of Microsoft.  These are called integrations.  Some of these integrations require a simple plug-and-play connector and others require a professional developer to write code to allow communications between the systems to share data and actions.

These Microsoft Business Applications are robust and solve many business problems.  They are also configurable to allow businesses to offer users the applications they need to do their jobs.  They are also customizable to allow professionals to pick and choose what to offer users with a strong foundation of the Dynamics apps.

Careers in Dynamics 365 are quite varied.

Let’s think about what it takes to make and support business software.

First you have to plan and design the solutions. This requires industry experts who understand what the business needs.  You’ll need someone to capture and document the needs and solutions.  And you’ll need a solution architect to orchestrate the overall solution to be made.

Then you need to build the solution that was just planned.  If this is with Dynamics 365, you will need professionals skilled in configuration of the apps, who also understand the requirements of the business.  Sometimes you need professional developers to write code to build these applications.  You need team members proficient in automation.  You need a team to test the solutions.  You need someone to train users.  And so on.

This is of course an over-simplified narrative.  But the point is that with Dynamics 365 you can find great career opportunities for skilled professionals. 

Looking to learn more about Dynamics 365?  Join our user group for learning.  https://aka.ms/BAPCommunity