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August 22, 2010

Comments

Anne Stanton

You missed a key role - The CRM Infrastructure expert/guru. This person is often employed by the client and supported by the partner depending on size of firm. The CRM Infrastructure expert knows how to configure the e-mail router, knows how to teach the internal programmers about localhost. shares in the build and deploy best practices.

Julie

Thanks Anne! I also added quick reference to project managers and QA teams.

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